I haven't received an order confirmation. How can I confirm my order was placed ?
First, we always recommend checking your spam folder for your Order Confirmation email, in case your email service provider or email filter identified it as spam.
In addition, please make sure to add info@asakura-japan.com to your email address book so that any emails from us don't get caught in your spam filter.
Beyond that, we strongly recommend creating a Asakura Japan account prior to placing any orders.
This will allow you to log in at any time and see the status for each order in your order history.
Are the products sold authentic ?
All items are 100% authentic, you can verify this by taking a look at the barcodes and product information.
Do you ship worldwide ?
The mail is temporarily stopped to some countries because of the lack of flights due to the COVID-19 corona virus.
You can check it at the link below.
How to pay ?
All payments are processed via Paypal.
The easiest way to pay for an item is therefore to use a Paypal account.
If you don’t already have a Paypal account it’s easy to set one up.
And You can pay with a credit card or debit card even if you don't have a PayPal account.
It supports over 22 currencies.
Canadian Dollar, EUR, GBP, U.S. dollar, JPY, Australian dollar, New Zealand dollar, Swiss franc, Hong Kong dollar, Singapore dollar, Swedish krona, Danish krone, Polish zloty, Norwegian krone, Hungarian forint, Czech koruna, Israeli Shekel, Mexican peso, Philippine peso, New Taiwan dollar, Thai baht, Russian ruble
How much shipping cost ?
Shipping cost are automatically calculated when you add items in your cart.
What are the Customs Duties and VAT ?
Your package may be subject to customs tax and VAT (Value Added Tax).
These extra charges are forms of tax that are NOT included with Asakura Japan prices or our shipping charge.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.
Do not confuse them for additional shipping charges, and it will be your responsibility to complete the payment in order to receive your order.
Furthermore, your government may allow your postal service and couriers to charge fees to cover the administrative costs involved in customs clearance (instead of using the tax money to fund the effort).
About the additional fee for remote areas (DHL) ?
If you order with DHL and you live in a remote area, please take into consideration that you will have to pay an extra fee (around US$23).
For this reason, we ask customers to take this into consideration before even ordering.
You can check more details by clicking here.